On Windows, install your printer with Epson's driver, not Microsoft's. Download it from Epson's website for your model. If Windows set the printer up by itself with a Microsoft driver (Windows Ready Print or Microsoft IPP Class Driver), it may still print, but the tool often can't read or reset it over USB. How to get the Epson driver back.
Do it yourself, or let us do it
The waste ink pad counter lives in the printer’s memory, and resetting it is pure software. That gives you two ways to clear “The printer’s ink pads are at the end of their service life”, “Service Required” or E-11 / W-11:
| Do it yourself | We do it remotely | |
|---|---|---|
| Price | Reading the counter and one trial reset to 80% are free. A full reset to 0% is US$6 | US$10 all-in, reset key included |
| What you do | Download the tool, plug in USB, press Check Printer, enter a key | Install a free remote app, plug in USB, send us a code |
| Time | 5–10 minutes | About 15 minutes once we connect |
| Good for | Anyone comfortable installing a program | Not confident with computers, a work PC, or the tool can’t find the printer |
Both use the same software. The remote service is simply a technician doing the clicks for you.
What you need
- The computer the printer is connected to, switched on and online.
- A USB cable between the printer and that computer. Most Epson models cannot be read or reset over Wi-Fi.
- One free remote desktop app:
| App | Windows | Mac | Notes |
|---|---|---|---|
| UltraViewer | Yes | No | Small and simple. Windows only |
| AnyDesk | Yes | Yes | On a Mac, allow Screen Recording and Accessibility for AnyDesk in System Settings > Privacy & Security, or we can see but not click |
| Chrome Remote Desktop | Yes | Yes | Works in the Chrome browser. The access code is single-use and expires after 5 minutes |
We do not need your passwords, and we do not need an account on your computer.
How the remote reset works
- Book and pay US$10 on our Gumroad page by card or PayPal. Several printers? Choose the quantity, one per printer. Not sure your model can be reset? Ask us on WhatsApp first.
- We check the model. If it uses a replaceable maintenance box instead of ink pads (many WorkForce Pro and newer EcoTank models), software cannot reset it and we refund you in full. How to tell.
- We email you within our working hours to agree on a time. Reply with your printer model and the message it shows, or message us on WhatsApp at +84 906 003 033.
- You open the remote app and send us the ID and password (UltraViewer, AnyDesk) or the 12-digit code (Chrome Remote Desktop). You see everything we do on your screen.
- We read the counter so you can see the real percentage, then reset it to 0%.
- You switch the printer off and on. It reads the new counter at start-up and prints again. We stay connected until it does.
- We disconnect, and you close the remote app. Remove it afterwards if you like.
When we work
8:00–21:00 Vietnam time (GMT+7), which is 01:00–14:00 UTC. That is late evening to mid-morning in the United States and Canada, and night to mid-afternoon in Europe. Message us at any time and we will agree on a slot that suits your time zone.
Refund
If your printer is on the supported printers list and we cannot reset it, you get a full refund. A maintenance-box printer never costs you anything: ask us before you pay, or we refund you in full once we see the model. Refund policy.
Is it safe to let someone connect to my computer?
Only give remote access to people you trust, and only while you are watching. With us:
- You start the session, and you can end it at any moment by closing the remote app.
- We only open VNIT Reset Tool. We do not open your files, email or browser.
- Chrome Remote Desktop codes work once and expire after 5 minutes. With UltraViewer or AnyDesk, closing the app ends the access.
Be careful with strangers: never let anyone you did not contact first connect to your computer, and never share remote codes with callers who say they are from “Epson support” or “Microsoft”.
After the reset: check the pads
Resetting the counter lets the printer print again, but it does not empty the pads. If the printer has had years of heavy use or many head cleanings, the pads may really be full. Ask us during the session: we can tell you whether to wash them, replace them or fit an external waste ink tank. What to do with the ink pads after a reset.
Questions
Can you reset a printer that is not in my country? Yes. The work happens on your computer over the internet, so it does not matter where you are.
My printer is on Wi-Fi only. Can you still do it? Usually not. Most Epson models only allow the counter to be read and reset over a USB cable. Plug one in before the session.
I use a Mac. Which app should I install? AnyDesk or Chrome Remote Desktop. UltraViewer has no Mac version.
Do I keep anything after the reset? The reset key is used on your printer during the session. If the printer needs a reset again in the future, you can do it yourself with the free tool and a US$6 key, or book us again.
Can you reset several printers in one session? Yes. Each printer needs its own reset; tell us how many when you book and we will quote the total.