VNIT Reset Tool Changelog

The main changes in each release. Current versions: Windows 3.18.0 · Mac 3.18.0 · Windows 7 / 32-bit 3.18.0. Get them on the download page.

3.18.0 · October 2026 (latest)

Keys are safer: if the counters are still low and the printer isn't reporting a full pad, the tool asks before a reset uses a key.
After a reset: if you confirm the printer is back on but the tool never saw it switch off, it asks you to check, instead of only noting it in the log.
Windows 11 with Microsoft's driver: the on-screen steps now say to remove every Epson printer entry and reinstall Epson's driver.
Fix steps sent to the tool now show in full and stay on screen until you close them.
Printers on the maintenance box list are told so straight away, without a long search first.
With many printers connected, the list scrolls and the text no longer overlaps.
Secure connections to our server also use your computer's own certificates, so the tool keeps working when a certificate changes.

Help texts and printer lists now update from our server. Fixed wording, the list of printers that use a maintenance box, and the step-by-step fixes for known errors reach the tool without downloading a new version.
Known errors show a How to fix → link to the matching guide.
Free trial on the L3210 / L3250 family: when the ink system pad counter has already reached its limit, the trial resets that counter too, so the printer stops reporting it.
Printers that do not allow reading the counter over Wi-Fi: after one failed try, Check printer goes straight to the USB cable.
After a reset, if the printer still shows the old error, the tool explains that the light only goes off after switching the printer off with its power button.
Printers that use a maintenance box (for example many WorkForce and SureColor models) show the box part number instead of offering a reset.
When the printer reports a full ink pad but the counter is low, the tool sends us a read-out of the printer's memory once, so we can find the cause. A Send error report to support switch in Settings does the same on request.
Mac: when macOS is holding the USB port, the tool tries again by itself, and waits a little longer after the printer is switched back on.
The Windows 7–11 32-bit version has all the fixes of the 64-bit version again. Wording reviewed throughout the tool.

After a reset, the tool waits for you to switch the printer off and on, sees it come back by itself, and only then reads the counter again. It tells you how long to wait (usually 1–2 minutes).
If the Wi-Fi connection drops in the middle of a reset, the tool checks the printer again before giving up. When the reset has in fact gone through, it is counted as done instead of showing an error.
The tool tells you which error the printer is showing, not only the ink pad counter.
If the USB cable does not answer but the printer is on Wi-Fi, the tool reads it over Wi-Fi.
Check printer now finds the printer by itself when it is not connected yet.
Lost your key? works again: type the email you bought with, and we email you a sign-in link to the page with your keys.

Windows 11 printer problems explained. When Windows 11 hides the printer from the tool (the Windows protected print setting, or a Microsoft driver used instead of the Epson driver), the tool shows a step-by-step table that ticks itself off as you fix each step, with buttons to open printer settings and download the Epson driver. Steps that do not apply to your Windows version are not shown.
Printers with fax (for example the L5290 and ET-4800) appear twice on USB. The tool now finds the print connection by itself instead of asking you to choose between two identical entries.
Chat with support works live. Replies arrive in the app straight away, and you can see when your message has been read.
A Need help? card appears when something goes wrong, so you can reach us without leaving the app.
The window fits the screen at any display scaling from 125% to 200%, and the main screen fits on one page.
The first time you open the tool, it starts in the language of your country.
A second key server takes over if the main one cannot be reached.
Over Wi-Fi, older models now show their serial number too.

Chat with support inside the app. Your printer model, serial number and last error are sent with your message, so you do not have to type them.
The Windows download is now a folder with a Read me first file in English and Vietnamese. This layout also gets far fewer false alarms from antivirus programs.

When the printer is connected both over Wi-Fi and by USB cable, Reset uses the cable, so models that cannot be reset over Wi-Fi work straight away. With several printers on USB, the tool picks the right one by serial number.
If the counters cannot be read over Wi-Fi, the tool asks you to connect a USB cable, and your key is not used while the connection is failing.
Print jobs still waiting in the Windows queue are cleared before the tool talks to the printer, so they cannot interrupt a reset.
Pressing Reset without a key goes to the key screen. The free trial runs only from its own button, so it is never used by accident.
The Mac version (Intel and Apple silicon) was released.