Frequently asked questions

Yes. Downloading the tool, reading your counter and one trial reset per printer cost nothing. The trial drops the waste ink counter to 80% when it is at 90% or above, which clears the error so the printer prints again. A key resets the counter all the way to 0%.

No. Each printer gets one trial, counted on our server, so reinstalling the tool does not add another. If the trial fails part-way, it is not counted.

One key is one full reset on one printer. The 5-, 10- and 25-key packs cost less per reset (down to US$2.50 a key), and keys do not expire. Repair shops can buy a yearly technician key (US$79) for unlimited resets on one computer.

Yes. Our remote reset service costs US$10 per printer, reset key included. A technician connects to your computer over UltraViewer, AnyDesk or Chrome Remote Desktop and resets the printer while you watch. If a supported printer cannot be reset, you get a full refund.

Checkout runs on Gumroad, which takes credit and debit cards and PayPal. The key is emailed to you automatically, usually within a minute, at any time of day.

Check your spam or promotions folder first. Then open My keys to send your keys to your inbox again, or message us on WhatsApp with the email you paid with.

No. A reset key is not tied to a computer: enter it on any computer, and it is used up only when a reset succeeds. Lost the email? Open My keys to have your keys sent again.

Try it first: reading the counter and one trial reset are free, so you see the tool work on your printer before you pay. If a key then fails on a supported printer and we cannot fix it, we refund that key. Refund policy.

Yes. Press the chat button on any page of this site, or Chat with support inside the tool (it sends us its report, so we see the model and the error right away). WhatsApp, Messenger and email work too: Contact. In the 60 days to 7 November 2026, half of the chats got a reply from a person within about 25 seconds, and 80% within 3 minutes. If the tool cannot find your printer, a technician can connect to your computer and fix it for you, free.

Windows 10 and 11 (64-bit), plus a separate build for Windows 7 and 32-bit Windows. There is also a Mac version for macOS 11 or newer, on both Intel and Apple silicon Macs. All of them are on the download page.

Unzip the download and open the app, connect the printer, press Check Printer, then run the free trial or enter a key and press Reset all. Switch the printer off and on afterwards. Every screen and error message is explained in the user guide.

Yes. The standard version downloads the settings for your exact printer model from our server each time, so it needs internet even to read the counter. Repair shops that work offline can ask about the technician version.

Use a USB cable. It works on every supported printer. Reading and resetting over Wi-Fi works on a few models only, for example the L805. Most models, including the L5290 and ET-2800, answer over Wi-Fi but do not let the counter be read or reset that way. If the tool cannot read your printer over Wi-Fi, plug in the cable. The app is not broken.

Switch the printer on and wait until it is quiet, then unplug and replug the USB cable, or try another cable. Cancel stuck print jobs and restart the printer. Most models must be connected by USB, not Wi-Fi. If Windows says the printer is being used by the system, pause its print queue. On Windows 11, turn off Windows protected print mode and Windows Ready Print, then reinstall the printer: how. Every message and its fix.

Windows 11 has most likely installed the printer with Microsoft’s built-in driver (Windows Ready Print) instead of Epson’s. Printing still works, but the tool cannot reach the counter over USB. In Settings > Bluetooth & devices > Printers & scanners, turn off Windows Ready Print, remove the printer, install Epson’s driver for your model, then plug the USB cable back in: step by step.

Printers with a fax (L5190, L5290, ET-4800, many WorkForce models) install two drivers on one USB cable: the printer, and the fax (its name ends in FAX). The counter can only be read and reset through the printer one. On Windows, version 3.16.2 or newer skips the fax by itself. With an older version, or if the tool shows the printer twice, choose the entry that is not the fax: details.

Regional versions (for example the L3215 and L3216 next to the L3210) usually use the same settings, and the tool reads the exact model from the printer itself. Search supported printers. If the tool says “Model not in the database”, send us the model name on WhatsApp.

It depends on the model. On the L3210, for example, the Epson user’s guide says the ink and paper lights flashing together mean an ink pad is at the end of its service life, while all lights flashing means paper or packing material is stuck inside, which is not an ink pad problem. The quickest way to be sure: read the counter free with the tool. At or near 100%, the pads are the cause.

No. Some models let you press a button to keep printing for a short time, but the counter itself is stored in the printer’s memory and can only be reset with software like this tool, or by an Epson service centre.

No. After refilling an EcoTank you reset the ink level from the printer’s own menu or Epson’s software, as your manual shows. This tool resets the waste ink pad counter: the error that says the ink pads are at the end of their service life, or “Service required”.

Switch the printer off, wait a few seconds, and switch it back on. The printer only reads the new counter after a restart.

No. It resets the number the printer counts, not the pads. If the pads are soaked, wash and dry them, replace them, or fit an external waste ink tank, otherwise ink can overflow later. What to do with the pads.

No. Print quality problems come from the print head, not the counter. The tool has a head cleaning and a nozzle check button that may help.

No. Some newer models collect waste ink in a replaceable maintenance box with a chip. On those, the box is replaced and a software reset does not apply. Check your model.

Windows shows “Windows protected your PC” for software that is not code-signed yet. Click More info, then Run anyway. Some antivirus programs also flag small tools like this by mistake. You can check the file’s SHA-256 against the one on our download page. More about safety.

No. VNIT Reset Tool is our own software, made by printer repair technicians. It is not Epson’s Adjustment Program and it is not affiliated with Seiko Epson. It needs no password, and the download is a plain zip file whose checksum is on the download page.

macOS asks you to confirm apps downloaded outside the App Store, once. On macOS 15 or newer, open the app, press Done, then go to System Settings → Privacy & Security and press Open Anyway. On macOS 14 or older, right-click the app and choose Open. Mac guide.

The printer model, serial number, a computer ID, the key used and the result of the reset. We use it to check keys, count free trials and support you. It does not read or send anything you print. Privacy policy.