Reset the Epson ET-2400 waste ink pad counter
The ET-2400 can be reset in software. VNIT Reset Tool reads its counters for free over a USB cable, runs one free trial reset, and resets to 0% with a US$6 key.
Windows or Mac · reading the counter is free · one free trial per printer
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On Windows, install the ET-2400 with Epson's driver, not Microsoft's. Download it from Epson's website for this model. If Windows set the printer up by itself with a Microsoft driver (Windows Ready Print or Microsoft IPP Class Driver), it may still print, but the tool often can't read or reset it over USB. How to get the Epson driver back.
Where the ET-2400 has been reset
VNIT Reset Tool users have reset the ET-2400 in the United States, most recently on 25 October 2026. From the reports the app sends after a reset; we publish no serial numbers or personal data.
Connection used: USB cable · computers: Windows.
Waste ink counters on the ET-2400
VNIT Reset Tool reads and resets these counters on the ET-2400. The printer stops when a counter reaches its limit.
| Counter | What it is | Limit |
|---|---|---|
| Main pad | The main absorber pad inside the printer body | 6,346 points |
| Platen pad | The pad near the paper path, used by borderless printing | 3,416 points |
| Ink system pad | A further pad counter found on newer ink tank models | 1,300 points |
The tool shows each counter as a percentage of its limit. 100% means full.
How the ET-2400 tells you
The ET-2400 (sold in the US and Canada) has no screen: it reports problems through its lights. When a waste ink pad counter is full, the ink and paper lights flash at the same time and printing stops. It has Wi-Fi, but reading and resetting the counter needs a USB cable.
On EcoTank models with a screen, the warning shows as code W-11 or W-14, and the stop as E-11 or E-12. What the EcoTank ink pad codes mean.
What the ET-2400 lights mean
Not every blinking light is the ink pads. Only the rows marked “Yes” are fixed by resetting the counter.
| Lights | What Epson says it means | Fixed by a reset? |
|---|---|---|
| Ink and paper lights flash at the same time | An ink pad is nearing or at the end of its service life | Yes |
| Ink and paper lights flash one after the other (alternately) | The borderless printing ink pad is nearing or at the end of its service life. Borderless printing is not available until it is dealt with | Yes |
| All lights flash | Printer error. Paper or protective material is stuck inside: open the front cover, remove it, then turn the power off and on | No |
| Ink and paper lights on (not flashing) | The printer was not turned off correctly. Press a copy button to clear it, then run a nozzle check | No |
| Ink, paper, Wi-Fi and Wi-Fi Direct lights on | A firmware update failed. Connect a USB cable and update the firmware again | No |
| Paper light flashes (on its own) | Paper jam. Remove the paper, then press a copy button | No |
| Paper light on | No paper, or more than one sheet fed at a time | No |
| Ink light on | Initial ink charging may not be complete | No |
| Wi-Fi and Wi-Fi Direct lights flash | Wi-Fi connection error. Press the Wi-Fi button and try again | No |
Source: Epson ET-2400 FAQ: what do my product's lights indicate?. Reading the counter for free tells you which counter is full.
Use a USB cable for the ET-2400
Reading and resetting over Wi-Fi works on a few models only. Connect it with a USB cable. If the tool finds the printer on Wi-Fi but cannot read the counter, the tool is not broken: plug in the cable and press Check Printer again.
Reset the ET-2400 on a Mac
The same app runs natively on macOS 11 or newer, on Intel Macs and Apple silicon (M1 and later), so you do not need Windows, Boot Camp or a virtual machine. Connect the ET-2400 with a USB cable (MacBooks with only USB-C ports need an adapter). The first time, macOS asks you to confirm in System Settings → Privacy & Security → Open Anyway. Mac guide with screenshots · Which Epson reset tools run on a Mac.
Looking for the Epson ET-2400 Adjustment Program?
The Epson Adjustment Program for the ET-2400 is Epson's service software for repair technicians: one program per model, Windows only, with many functions besides the counter (EEPROM settings, head ID, alignment). Copies passed around online come from unknown sources and may be for the wrong model or region. If the ET-2400 stops with the ink pad error, you only need its waste ink counters set back (Main pad, Platen pad, Ink system pad). VNIT Reset Tool does that one job, on Windows and Mac, and reading the counter is free. What the Adjustment Program is · How to spot an unsafe download.
Epson ET-2400 reset key
A reset key is the code that takes the ET-2400's waste ink counters to 0% in VNIT Reset Tool. It costs US$6, arrives by email in about a minute and does not expire. One key is one full reset on one printer, and it is used only when the reset has been written. Try the free check and the free trial first, so you know the tool can reach your ET-2400 before you pay. Keys for other tools, such as WIC Reset Utility, do not work here. Buy a key · How reset keys work.
How to reset the Epson ET-2400 ink pad counter
- 01Download VNIT Reset Tool and unzip itWindows 7–11 or macOS 11+. Unzip it first: running it from inside the zip causes errors. Screenshots of every step: on Windows · on a Mac.
- 02Connect the ET-2400 and press Check PrinterPlug in the USB cable. Wi-Fi works on a few models only, so use the cable. Switch the printer on. The tool shows the model, serial and each counter. The computer needs internet.
- 03Run the free trial, or enter your keyThe trial drops a 90%+ counter to 80%. A US$6 reset key takes it to 0%.
- 04Switch the printer off and on againSkip this and the printer still shows the old error.
Video: reset the ET-2400 step by step
49 seconds, no sound. Recorded in the tool's demo mode for the ET-2400: the example key and serial number are not real. Connect your printer with a USB cable.
Video: reset the ET-2400 on a Mac
2 min 1 s, no sound. Part 1 is recorded on a real Mac: download, then allow the app in Privacy & Security. Part 2 shows the ET-2400 reset in demo mode with a simulated printer. Connect your printer with a USB cable. Mac guide with screenshots.
What you will see
Screens from the tool's demo mode for the ET-2400. The serial number and counter values on your printer will be different.
After the reset: deal with the pads
The reset changes the counter, not the pads. If the ET-2400 has printed a lot, wash or replace the pads, or fit an external waste ink tank, so ink cannot overflow. How.
ET-2400 questions
Why are the ink and paper lights flashing on my ET-2400?
Flashing at the same time, Epson says an ink pad is nearing or at the end of its service life. Flashing one after the other, it is the borderless printing ink pad. Both are counters this tool reads and resets over USB. If the two lights are on but not flashing, the printer was simply not turned off correctly: press a copy button and run a nozzle check.
All the lights on my ET-2400 are flashing. Is that the ink pad?
No. Epson lists all lights flashing as a printer error: paper or protective material is stuck inside. Open the front cover, remove it, and turn the printer off and on. A counter reset does not fix this one.
Can I keep printing on the ET-2400 for now?
For a while. Epson's FAQ says that if a message to continue printing appears on your computer, press the B&W copy or color copy button. If it is the borderless pad, printing with a border keeps working, but borderless printing stays off until the pad is dealt with.
The ET-2400 has no screen. How do I see the counter?
Read it on a computer. Connect the printer with a USB cable, open the tool and press Check Printer. Reading is free and shows each pad as a percentage, so you can tell which pad set off the lights before you reset anything.
Can I reset the ET-2400 over Wi-Fi?
Use a USB cable. The ET-2400 prints over Wi-Fi, but reading and resetting the waste ink counter over Wi-Fi works on a few models only.
Is this the Epson ET-2400 Adjustment Program?
No. The Adjustment Program is Epson's Windows service software for technicians, one per model, with many service functions. VNIT Reset Tool only reads and resets the ET-2400's waste ink counters, on Windows and Mac, which is all the ink pad error needs.
The free trial worked. Do I still need a key?
Not straight away. The trial leaves the counter at 80%, so the error comes back sooner than after a full reset to 0% with a key.
My Epson ET-2400 stopped printing. Is it the ink pads?
It can be. When a waste ink counter reaches its limit, the printer stops printing until the counter is reset. Press Check Printer in VNIT Reset Tool to read the counter for free: if it is at or near 100%, that is the cause. If the counters are low, look elsewhere, such as the driver, the print queue or the print head.
Is this the same as "reset ink levels" or a factory reset on the ET-2400?
No. Resetting ink levels is about the ink tanks, and a factory reset puts settings such as the network back to default. Neither clears the waste ink counter. This page is about the waste ink counter only.
Same reset family as the ET-2400
These models share the ET-2400's counters and reset the same way (126 models).
Also in this family: ET-2803, ET-2804, ET-2805, ET-2806, ET-2808, ET-2810, ET-2811, ET-2812, ET-2813, ET-2814, ET-2815, ET-2816, ET-2818, ET-2820, ET-2821, ET-2822, ET-2823, ET-2824, ET-2825, ET-2826, ET-2828, ET-2860, ET-2861, ET-2863, ET-2865, ET-2870, ET-2871, ET-2873, ET-2875, ET-4800, L1210, L1216, L1218, L1219, L1230, L1236, L1238, L1239, L1250, L1256, L1258, L1259, L1270, L1276, L1278, L1279, L3200, L3201, L3203, L3205, L3206, L3207, L3208, L3209, L3210, L3211, L3213, L3215, L3216, L3217, L3218, L3219, L3230, L3231, L3233, L3235, L3236, L3237, L3238, L3239, L3250, L3251, L3253, L3255, L3256, L3257, L3258, L3259, L3260, L3261, L3263, L3265, L3266, L3267, L3268, L3269, L3270, L3271, L3273, L3275, L3276, L3277, L3278, L3279, L3280, L3281, L3283, L3285, L3286, L3287, L3288, L3289, L5290, L5296, L5298, L5310, L5316, L5318. All supported printers.