Reset the Epson XP-320 waste ink pad counter
The XP-320 can be reset in software. VNIT Reset Tool reads its counters for free over a USB cable, runs one free trial reset, and resets to 0% with a US$6 key.
Windows or Mac · reading the counter is free · one free trial per printer
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On Windows, install the XP-320 with Epson's driver, not Microsoft's. Download it from Epson's website for this model. If Windows set the printer up by itself with a Microsoft driver (Windows Ready Print or Microsoft IPP Class Driver), it may still print, but the tool often can't read or reset it over USB. How to get the Epson driver back.
How the XP-320 tells you
The XP-320 shows ink pad problems as a code on its small screen: W-11 when a pad is nearing the end of its service life, and E-11 when it has reached it. W-11 still lets you press start and print. Connect it with a USB cable to read and reset the counter.
What the XP-320 screen codes mean
Not every code is the ink pads. Only the rows marked “Yes” are fixed by resetting the counter.
| Code | What Epson says it means | Fixed by a reset? |
|---|---|---|
| W-11 | An ink pad is nearing the end of its service life. Press the start button to keep printing | Yes |
| E-11 | An ink pad needs service: it is at the end of its service life. Epson says to turn off the product and contact Epson | Yes |
| E-01 | A fatal printer error. Turn the product off and on. If it continues, check for a paper jam. No jam: contact Epson | No |
| E-02 | A fatal scanner error. Turn the product off and on. If it continues, contact Epson | No |
| W-01 | A paper jam. Remove the paper, then press the button shown on the screen | No |
| W-12 | Ink cartridges are installed incorrectly. Press each one down gently | No |
| W-13 | An ink cartridge is not recognized. Replace it | No |
| Recovery mode | A firmware update failed. Connect by USB and try the update again | No |
Source: Epson XP-320 User's Guide: product status messages. Reading the counter for free tells you which counter is full.
Use a USB cable for the XP-320
Reading and resetting over Wi-Fi works on a few models only. Connect it with a USB cable. If the tool finds the printer on Wi-Fi but cannot read the counter, the tool is not broken: plug in the cable and press Check Printer again.
Reset the XP-320 on a Mac
The same app runs natively on macOS 11 or newer, on Intel Macs and Apple silicon (M1 and later), so you do not need Windows, Boot Camp or a virtual machine. Connect the XP-320 with a USB cable (MacBooks with only USB-C ports need an adapter). The first time, macOS asks you to confirm in System Settings → Privacy & Security → Open Anyway. Mac guide with screenshots · Which Epson reset tools run on a Mac.
Looking for the Epson XP-320 Adjustment Program?
The Epson Adjustment Program for the XP-320 is Epson's service software for repair technicians: one program per model, Windows only, with many functions besides the counter (EEPROM settings, head ID, alignment). Copies passed around online come from unknown sources and may be for the wrong model or region. If the XP-320 stops with the ink pad error, you only need its waste ink counter set back. VNIT Reset Tool does that one job, on Windows and Mac, and reading the counter is free. What the Adjustment Program is · How to spot an unsafe download.
Epson XP-320 reset key
A reset key is the code that takes the XP-320's waste ink counter to 0% in VNIT Reset Tool. It costs US$6, arrives by email in about a minute and does not expire. One key is one full reset on one printer, and it is used only when the reset has been written. Try the free check and the free trial first, so you know the tool can reach your XP-320 before you pay. Keys for other tools, such as WIC Reset Utility, do not work here. Buy a key · How reset keys work.
How to reset the Epson XP-320 ink pad counter
- 01Download VNIT Reset Tool and unzip itWindows 7–11 or macOS 11+. Unzip it first: running it from inside the zip causes errors. Screenshots of every step: on Windows · on a Mac.
- 02Connect the XP-320 and press Check PrinterPlug in the USB cable. Wi-Fi works on a few models only, so use the cable. Switch the printer on. The tool shows the model, serial and each counter. The computer needs internet.
- 03Run the free trial, or enter your keyThe trial drops a 90%+ counter to 80%. A US$6 reset key takes it to 0%.
- 04Switch the printer off and on againSkip this and the printer still shows the old error.
What you will see
Screens from the tool's demo mode for the XP-320. The serial number and counter values on your printer will be different.
After the reset: deal with the pads
The reset changes the counter, not the pads. If the XP-320 has printed a lot, wash or replace the pads, or fit an external waste ink tank, so ink cannot overflow. How.
XP-320 questions
My XP-320 shows E-01. Is that the ink pad?
No. On the XP-320, E-01 is a fatal printer error, and a counter reset will not clear it. Epson says to turn the product off and on, then check for a paper jam. The ink pad codes are W-11 and E-11.
What is the difference between W-11 and E-11 on the XP-320?
W-11 is the warning: you can press start and keep printing. E-11 is the stop: Epson says to turn off the product and contact Epson. Read the counter for free to see how full it is.
Does a reset empty the ink pads?
No. A reset only clears the counter. The ink already in the pads stays there, so check them before you keep printing for a long time.
Is this the Epson XP-320 Adjustment Program?
No. The Adjustment Program is Epson's Windows service software for technicians, one per model, with many service functions. VNIT Reset Tool only reads and resets the XP-320's waste ink counters, on Windows and Mac, which is all the ink pad error needs.
The free trial worked. Do I still need a key?
Not straight away. The trial leaves the counter at 80%, so the error comes back sooner than after a full reset to 0% with a key.
My Epson XP-320 stopped printing. Is it the ink pads?
It can be. When a waste ink counter reaches its limit, the printer stops printing until the counter is reset. Press Check Printer in VNIT Reset Tool to read the counter for free: if it is at or near 100%, that is the cause. If the counters are low, look elsewhere, such as the driver, the print queue or the print head.
Is this the same as "reset ink levels" or a factory reset on the XP-320?
No. Resetting ink levels is about the ink tanks, and a factory reset puts settings such as the network back to default. Neither clears the waste ink counter. This page is about the waste ink counter only.
Same reset family as the XP-320
These models share the XP-320's counters and reset the same way.
Not sure about another Expression printer? See which XP models can be reset.